GENERAL CONDITIONS OF SALE of the website “alessandrabalbi.com”
1.1 The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the “Purchasers” or “Purchaser”), through electronic means, of goods (hereinafter, for the sake brevity, the “Item” or “Goods”) displayed on the website alessandrabalbi.com (hereinafter, for the sake of brevity, the “Website”), managed by ALESSANDRA BALBI – with headquarters in VIA GUILIO CERADINI 15 21209 MILANO (MI) – Italy, VAT No.: 09384890969 (hereinafter, for the sake of brevity, “Alessandra Balbi”).
1.2 The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.
1.3 Moreover, Purchasers will benefit from the protection provided for in the event of entering into distance agreements pursuant to Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as well as all further statutory protections set out for Purchasers under the same Consumer Code codicedelconsumo.it.
1.4 The sections “Shipping and Delivery”, “Returns and Exchange”, “Payment” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.
2. Conclusion of the Agreement
2.1 In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections.
2.2 In particular, the steps to proceed with a purchase are as follows:
1. a) the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;
2. b) the Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual “shopping cart”. The contents of the shopping cart can always be viewed by the Purchaser prior to placing the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times;
3. c) the Purchaser will be able to make the purchase on the website. The data required to complete the order will be kept in “Alessandra Balbi” database only for the period of time necessary for the execution of the order, and the Purchaser will be asked to enter the same data for each new order;
4. d) in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping cart” section;
5. e) the Purchaser may change the selected Goods and data entered up until the final submission of the order
2.3 The Purchaser can make payment via Paypal or Stripe
2.4 Once the purchase order has been received, “Alessandra Balbi” will send an order confirmation receipt to the Purchaser’s e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her e-mail account.
2.5 The Agreement will be filed in .pdf format and sent using the registered e-mail address; it will also be stored electronically by “Alessandra Balbi”.
3. Rights and Obligations of the Parties
3.1 “Alessandra Balbi” will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Terms & Conditions” section of the Website.
3.2 “Alessandra Balbi” assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond “Alessandra Balbi” control.
3.3 In the event that one or more Goods are unavailable, “Alessandra Balbi” will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, “Alessandra Balbi” will refund the Customer – by crediting the Purchaser’s payment card provided for purchase – for the sale price and also, where the purchase relates only to the one Item which is unavailable, the shipping costs.
3.4 In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.
3.5 At the time of delivering the Goods by the courier service responsible for their transport, the Purchaser shall check, in the presence of the courier:
1. a) that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;
2. b) that the quantity and type of Goods ordered is as indicated in the delivery note and order.
3.6 Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods.
3.7 The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to “Alessandra Balbi” and shall undertake to promptly notify them of any changes in the previously provided data.
4. Conformity of the Goods
4.1 “Alessandra Balbi” shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves.
However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.
4.2 In the event that the Goods delivered are found to be faulty or different from the Goods ordered, “Alessandra Balbi” shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative:
1. a) the delivery of Goods which are identical to those ordered according to stock availability, or
2. b) the delivery of equivalent Goods in quality and price according to stock availability, or
3. c) the refund of the price of the Goods and shipping costs.
4.3 The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.
4.4 In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear.
5.1 In accordance with the provisions of the Consumer Code, the Purchaser is entitled to withdraw from the agreement, starting from the receipt of the order confirmation sent by “Alessandra Balbi” and within fourteen working days from receipt of the Goods.
5.2 Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to “Alessandra Balbi” within said period of 14 working days from the date of delivery of the Goods.
5.3 In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to “Alessandra Balbi” no later than two weeks from the sending of said notification.
5.4 More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Right of withdrawal” section of the Website.
5.5 An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence.
5.6 In particular, the Goods must be returned:
1. a) properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or dirtied) and with all accessories and documentation where present;
2. b) bearing the delivery note (found in the original packaging), to allow “Alessandra Balbi” to identify the Purchaser (Order number, name, surname and address);
3. c) without manifest signs of use, apart from those associated with the performance of a normal test of the Item.
They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial and shall not be in a condition that does not allow them to resold.
5.7 The costs of returning the Goods shall be borne by the Purchaser.
5.8 As a result of the Purchaser exercising his/her right of withdrawal in accordance with these General Conditions of Sale, “Alessandra Balbi” shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date when “Alessandra Balbi” is made aware of the Purchaser’s exercise of the right of withdrawal.
5.9 Where the Purchaser fails to comply with the conditions laid down in Article 5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.
Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.
6. Protection of personal data
6.1 “Alessandra Balbi” undertakes to respect the confidentiality of personal information collected when registering on the Website and/or provided at the time of purchase by the Purchaser, and to process it in accordance with the rules laid down under Legislative Decree. 196/03.
7.1 “Alessandra Balbi” reserves the right to modify, at any time, the present General Conditions of Sale.
7.2 The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.
7.3 Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.
7.4 “Alessandra Balbi” mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfilment, nor as a desire to waive the provisions agreed between the parties.
8.1 For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact “firstname.lastname@example.org” at the addresses indicated in “Contacts” section of the Website, or at “Alessandra Balbi”, via Guilio Ceradini 15 – 21209, Milan (MI), Italy.
9. Applicable Law and Settlement of Disputes
9.1 The present General Conditions of Sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.
9.2 Any dispute relating to this contract will be the exclusive responsibility of the Court of Milan. For everything not provided for by this contract, the current regulations on the subject are considered here.
CONDITIONS OF WEBSITE USE TRADE POLICY
The Website alessandrabalbi.com is managed by “Alessandra Balbi” with headquarters in via Guilio Ceradini 15 – 21209, Milan (MI), Italy, VAT No.: 09384890969 (hereinafter, for the sake of brevity, “Alessandra Balbi”).
Access and navigation of the website alessandrabalbi.com are governed by these Conditions of Use, so by accessing and browsing the website alessandrabalbi.com, users shall agree to comply with such Conditions.
Access to the Website and its services is intended solely for personal use unrelated to any commercial, business or professional activity.
The site and its contents (by way of example and not limited to: the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colours, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by “Alessandra Balbi” in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by “Alessandra Balbi” unless expressly authorised.
The user is solely responsible for his/her use of the Website and its content, and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information.
Excluding liability for intent and gross negligence, “Alessandra Balbi” assumes no liability for use of the Website and its content by the user that does note comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.
“Alessandra Balbi” assumes no liability in relation to the malfunctioning of the Website or to damages caused to the user by using the Website, which are not causally related to “Alessandra Balbi”.
“Alessandra Balbi” publishes information on its website in order to provide a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, “Alessandra Balbi” will immediately make any corrections.
“Alessandra Balbi” makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.
The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, “Alessandra Balbi” shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.
Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes or corrections.
“Alessandra Balbi” reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.
The offer and sale of products on the website alessandrabalbi.com are governed by the conditions set out in the paragraph General Conditions of Sale.
“Alessandra Balbi” sells its own products and carries out its e-commerce activities exclusively to end-users who are “consumers”.
“Consumer” shall be taken to mean any natural person who operates on alessandrabalbi.com for purposes unrelated to entrepreneurial, business, craft or professional activities.
In view of its trade policy, “Alessandra Balbi” reserves the right not to follow up on orders from persons other than “consumers” or, in any case, orders that do not comply with its trade policy.
In particular, to make orders on the Website, Customers must: – be consumers – be over 18 years old – qualify to enter into a legally binding contract – have a valid POP e-mail address – have a valid credit card to be processed via Paypal or Stripe systems.
On alessandrabalbi.com, only brand name and top-quality products are offered for sale.
The main features of the products are presented on alessandrabalbi.com inside each product description.
“Alessandra Balbi” shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves.
However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.
alessandrabalbi.com accepts the following payment methods:
Data of the credit card will be sent to the online banking protected system provided by Stripe or PayPal.
CHARGE OF CREDIT CARD
If funds are sufficient and data correctly inserted, the transaction will be automatically authorized.
Customer will then receive an email of the order confirmation.
The amount authorized is temporarily blocked on deposit as a request of payment; the amount is then settled the following working day, while processing the order (shipment of the order or deposit invoice for pre-orders).
PRICES AND CURRENCY
Prices published and final invoices will be in Euro (EUR) for all the shipping countries.
alessandrabalbi.com kindly suggests customers to contact their bank and be advised about the value of the price’s conversion and about the bank commissions related to the transaction.
Credit cards will be charged in Euro (EUR), and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction.
Through cookies you can acquire and process the following information concerning the user:
• information (such as name, e-mail address, postal address and telephone number) provided by the user when filling out forms on the Website, such as when registering on the Website, signing up for a service, uploading or sending material via the Site requires information or participate in a contest or promotion sponsored by us;
• the data of all the transactions carried out by the user through the Website;
• communications sent by the user, for example to report a problem or to send questions, doubts or comments regarding the Site or its content;
• information from surveys that we may, from time to time, publish on the Site for research purposes, if the user chooses to answer or participate in it.
The user is not obligated to provide the above information, however, if he chooses not to provide the requested information, we may not be able to offer certain services.
From time to time we may conduct presentation programs or similar initiatives, such as the “Tell a Friend” program, in which we invite you to provide us with contact details of people known to him who may be interested in our products or services. We will use such contact data exclusively for the purposes of the initiative in question (and not for general marketing purposes). By providing us with the details of such persons, you confirm that you have permission to do so and do not provide us with data from people who have not given their consent to do so. In the message that will be sent to these people we reserve the right to identify you as the person who presented them to us.
When the user visits the Site, we may automatically acquire additional information about him, such as the type of Internet browser he / she uses, the website from which he / she came to our Site and his / her IP address (the unique address that identifies your computer on the Internet), which is automatically recognized by our web server. You may not be identified by this information that is used solely to help us provide an effective service on the Site and to collect general demographic data for use in aggregate form.
No personally identifiable information regarding the client other than those provided by him will be acquired (for example by e-mail or by filling out one of our online forms).
We use technologies such as “cookies” to capture information and store user preferences online. Cookies are small text files sent from a web server to a web browser, which allow the server to uniquely identify the browser on each page. The user can disable cookies at any time in the system settings of his browser and delete existing cookies. On our site we use the following cookie categories.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential in order to allow the user to move within the site and use its features. Without these cookies, it is not possible to provide the services requested by the user, such as to remember their access data or items in the cart.
CATEGORY 2: PERFORMANCE COOKIES
These cookies allow you to acquire anonymous information about the way in which people use our site. For example, we use Google Analytics cookies to help us understand how customers arrive on our site, browse within or use it and to highlight the areas where we could make improvements, including browsing, buying experience and marketing campaigns. The information stored by these cookies never include personal details from which it is possible to establish the individual identity of the user.
CATEGORY 3: FUNCTIONALITY COOKIES
These cookies remember the choices made by the user, such as the country from which visits our site, the language and the search parameters, including size / size, color or product line. They can therefore be used to provide the user with a more appropriate experience for their selections and to make their visits to the Site more personalized and enjoyable. The data acquired from these cookies can be anonymous and do not allow tracking of the user’s browsing activity on other websites.
CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES
These cookies acquire information on the user’s browsing habits in order to make advertising more relevant to him and his interests. They are also used to limit the number of times the user views an advertisement and to evaluate the effectiveness of the advertising campaign. Cookies are generally installed by third-party advertising networks. Cookies store websites visited by the user and such information is shared with third parties, such as advertisers. For example, we use third-party companies to offer you more personalized ads when you visit other websites.
CATEGORY 5: SOCIAL MEDIA COOKIES
To disable the traceability of Google Analytics on all websites, you must visit the browser add-on to disable Google Analytics.
If the user wishes to disable other third-party cookies related to behavioral advertising, he must visit youronlinechoices.eu. The deactivation of these cookies does not mean that the user will no longer receive online advertising, but only that the company or companies whose cookies have been deactivated will no longer publish personalized ads based on the user’s preferences and usage patterns.
To get more information about cookies you can always consult the site of the privacy guarantor. We (and other third parties acting on our behalf) will be able to automatically track and acquire information on IP address, domain service, country location, time zone, language, type of computer and web browser in use and the pages visited by the user (also through the use of web beacons and other similar technologies). If you
access our site via your mobile device, we may also collect information about your mobile service provider and your mobile device. We will use this data to be able to administer and improve our system, analyze trends, track user movements, collect mass demographic information for use in aggregate form and detect suspicious or fraudulent transactions. If such automated processes refuse the transaction of the user considering it suspicious or fraudulent, the user can contact us and ask us to reconsider the decision within 21 days of receipt of such notification. It is likely that we will use very similar criteria to examine the transaction in person, so there is no guarantee that this decision will be different.
Space Style, the data controller, informs its customers and users, in accordance with the provisions of Article 13 of the General Data Protection Regulation UE 2016/679, of the possibility of exercising the rights in a simple way provided for by the current legislation on the protection of any information referable to them.
In particular, it makes known that, as the data controller, he is aware of the data entered by the user in the appropriate fields to perform the registration or to request the subscription to the newsletter, for which a suitable separate brief information is made.
In the broader perspective of the contractual relationship between the parties, it is also aware of all the data necessary for completing the order and therefore for the completion of the synallagma and for the management of the related tax and tax obligations.
Consequently, the legal bases that make lawful the processing of such data and those used in the pre-contractual phase are the purchase contract stipulated between the parties and the legislative provisions applicable to the case in point.
Likewise, the purposes of data processing are respectively the refinement of the registration to the site, the subscription to the newsletter and the conclusion of the contractual relationship.
Customer data will only be stored if and as long as they are needed or as long as they will be retained for specific legislative provision.
For some specific types of data, for example those collected through cookies, please refer to the related policy, available on the website.
The data provided by the interested party, to the extent that they are necessary for the conclusion of the contractual obligation, may be transferred to third-country sites, subject to verification of the existence of an adequacy decision or, in the case of transfers referred to Article 46 or 47, or the second paragraph of Article 49, with appropriate or appropriate safeguards.
The data provided at the time of registration are used only for the purpose of allowing the user to improve the contractual relationship through the site. Should the holder recognize the need to use the data for a different purpose, for example for advertising purposes, he will take care to ask for a free, specific, detailed and informed consent.
The interested parties, in accordance with the GDPR UE 2016/679, have in any case the right to access their data, to request rectification, updating, portability or cancellation, without prejudice to the limitations imposed by the contract or by the law in force. relation to the exercise of these rights; they also have the right to oppose the processing or to request its limitation and to file a complaint with the supervisory authority.
The data controller declares that he is processing the data of the subjects with whom he has contractual relationships in compliance with the requirements of GDPR UE 2016/679 and in particular article 32, guaranteeing to hire, following the correct and complete execution of an data protection impact assessment, appropriate measures to the risk that the treatment can exercise on the rights and freedoms of the people.
The revision of these measures takes place every time (for example, when new technological solutions are introduced) the data controller sees the necessity or the opportunity. For this purpose the data controller declares that he will be able to publish the results of this evaluation on the site, together with his own
personal data protection policy.
Finally, the data processor informs that, in case of data breach or loss, he is required to inform the supervisory authority and, where applicable, also the customer.
For more information on the specific processing of data entered during navigation, for example those related to credit cards for the execution of the payment, please also refer to the "site's" cookies policy, which contains all the measures taken to protect customer data, and to the terms and conditions section.
For the exercise of all rights relating to the protection of personal data, the interested party can directly contact the data controller by sending an e-mail to email@example.com